Return Policy

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Service Cancellation

As Presentshopart provides event styling and decor services, cancellations must be made in accordance with the terms agreed upon in your service contract. Please refer to your specific agreement for cancellation policies and timelines.

All cancellation requests must be submitted in writing via email to info@presentshopart.cv. Verbal cancellations will not be accepted. We will confirm receipt of your cancellation request within 48 hours.

Upon cancellation, we will provide a detailed breakdown of any refundable amounts and any fees that may apply based on the timing of your cancellation and work already completed.

Cancellation Timeline

Cancellation policies vary depending on the package selected and the date of your event. Generally, cancellations made more than 30 days before the event date may be eligible for a partial refund, subject to any non-refundable deposits or expenses already incurred.

More than 60 days before event: Full refund minus non-refundable deposit and any expenses already incurred (such as purchased materials or vendor deposits).

30-60 days before event: 50% refund of remaining balance after deducting deposit and incurred expenses.

14-30 days before event: 25% refund of remaining balance after deducting deposit and incurred expenses.

Less than 14 days before event: No refund available. Full payment is due as per contract terms.

These timelines may vary based on your specific service agreement. Please refer to your contract for exact terms.

Deposits

Initial deposits are typically non-refundable as they secure your event date and allow us to begin planning and preparation. The specific deposit amount and terms will be outlined in your service agreement.

Deposits typically range from 30% to 50% of the total service cost, depending on the package selected and the timing of your booking.

In some cases, deposits may be transferable to a future event date if rescheduled within a specified timeframe, subject to availability and additional terms.

If you have questions about your deposit or its refundability, please contact us to discuss your specific situation.

Changes to Services

We understand that event plans may change. Please contact us as soon as possible if you need to modify your service package. Changes are subject to availability and may incur additional fees.

Modifications requested more than 14 days before the event date can typically be accommodated without penalty, though price adjustments may apply based on the changes requested.

Changes requested within 14 days of the event may be subject to rush fees or may not be possible depending on the nature of the change and our availability.

All change requests must be confirmed in writing, and any additional costs will be clearly communicated before implementation.

We will do our best to accommodate reasonable changes, but cannot guarantee that all modifications can be made, especially close to the event date.

Rescheduling

If you need to reschedule your event, please contact us as soon as possible. Rescheduling is subject to our availability on your new preferred date.

Rescheduling requests made more than 30 days before the original event date may be accommodated without additional fees, subject to availability.

Rescheduling requests made within 30 days of the original event may incur rescheduling fees to cover costs already incurred and to secure the new date.

If we are unable to accommodate your new date, our standard cancellation policy will apply.

Force Majeure

In the event of circumstances beyond our control (including but not limited to natural disasters, pandemics, government restrictions, venue closures, or other unforeseeable events), we will work with you to reschedule services when possible.

In force majeure situations, deposits may be held and applied to a rescheduled event date, or refunded at our discretion based on the specific circumstances.

We are not liable for delays or failures in performance resulting from force majeure events, but we will make every reasonable effort to accommodate affected clients.

If rescheduling is not possible due to force majeure, we will work with you to find a fair resolution, which may include partial refunds or credit toward future services.

Refund Processing

If you are eligible for a refund, it will be processed within 14-21 business days of the cancellation being confirmed and all necessary documentation being received.

Refunds will be issued to the original payment method used for the transaction. If the original payment method is no longer available, alternative arrangements may be made.

Please note that processing times may vary depending on your financial institution.

Disputes

If you have concerns about charges, cancellations, or refunds, please contact us immediately to discuss the matter. We are committed to resolving disputes fairly and amicably.

Most issues can be resolved through direct communication. We encourage you to reach out to us before pursuing other dispute resolution methods.

Contact Us

For questions about cancellations, returns, or modifications, please contact us through our contact page at info@presentshopart.cv.

We are committed to working with you to find a solution that meets your needs while respecting the terms of our service agreements.

Our team is available to discuss your specific situation and explain how our policies apply to your case. We understand that circumstances can change, and we're here to help navigate those changes together.